• Remove the lid by unscrewing it (if it is locked, be sure to unscrew the locking screw above the screen first)
• The screen will show “Are you refilling the pillbox”. Select “NO” at the bottom of the screen.
• The screen will show “MED SCHEDULE”. At the bottom of the screen, press the LEFT arrow until you see a screen that says “EXTRA SETTINGS” and then press “EDIT”.
• The screen will show “ALARM VOLUME”. Press the “+” button to increase the volume, or press the “-” button to decrease or fully turn off the volume.
• After adjusting the volume to your desired level, replace the lid by screwing it back onto the device (if it should be locked, remember to screw back in the locking screw)

When the alarm is playing during a medication time, there will be a Speaker icon in the upper right corner of the screen. If the icon is blue, you can press the icon to Snooze the alarm for 20 minutes. After 20 minutes, the alarm will turn back on. 

NOTE: The alarm cannot be snoozed if there are 20 minutes or less left to take the medications. This is to help make sure medications will be taken before they are missed.

The Dose Flip will no longer dispense the medications, but your settings will be saved. As soon as the device is plugged back in, it will begin charging and will be ready to use again.

This depends on the number of medication times that are set up on the Dose Flip. The Dose Flip can be set for up to 4 medication times per day, and it has 14 spaces for medications in a single tray. 
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If medications are taken 1 time per day, the device will need to be filled every two weeks. 
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If medications are taken 2 times per day, the device will need to be filled every week. 
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If medications are taken 3 times per day, the device will need to be filled every 4.5 days. 
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If medications are taken 4 times per day, the device will need to be filled every 3.5 days. 
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For ease of use, we suggest that more than one Dose Flip be used for medication schedules where medications are taken more than 2 times per day. With multiple Dose Flips, each Dose Flip can be set for up to 2 medication times per day, which means the devices will only have to be filled every week at most.

For example, someone who takes medications 4 times per day would have one Dose Flip set up for 2 of their medication times and a second Dose Flip would be set up for their other 2 medication times. Each Dose Flip would need to be filled every week.

Each Dose Flip comes with a special key (torx wrench) and security screw that can be used to prevent the lid from being removed. 

The Dose Flip also records data about tampering (e.g. lid taken off, flipped over, etc.). So if someone does gain access to the medications, it can be seen in the device’s history, or generate a notification to the specified party.

The device will need to be replaced. Call our support line at 844-300-6212, and we will be able to help you.
‍NOTE: As long as the Dose Flip remains plugged in and does not run out of battery, it will still work, even with the RTC error.

• Make sure the device is plugged in.
• On the main “MED SCHEDULE” screen of the device, press the LEFT arrow at the bottom of the screen until you see a screen that says “SETTINGS”.
• Press and hold the top left corner of the screen for 5-10 seconds until the screen says “Restarting”.
• The screen will turn off for a few seconds, and then it will turn back on automatically.

NOTE: If the device needs to be restarted, but the screen is white, follow these steps instead.

• Make sure the device is plugged in.
• Press the bottom left corner of the screen once and release. A beep should sound.
• After the beep, press and hold the top left corner of the screen for 5-10 seconds until the screen turns black.
• The screen will turn off for a few seconds, and then it will turn back on automatically.
• If the screen does not return to normal, call our support line at 844-300-6212, and we will be able to help you.

If the screen keeps showing “Restarting” or “Starting Up” follow these steps.

• Unplug the Dose Flip from the charging cord.
• Remove the lid by unscrewing it (if it is locked, be sure to unscrew the locking screw above the screen first).
• For the next step, you will not be touching the screen, so ignore the message asking “Are you refilling the pillbox”
• Off of the left side of the screen, there are two buttons. Push and hold the bottom (larger) button for 5-10 seconds until the screen turns black. This will turn off the device.
• Once the Dose Flip is turned off, plug the device back into the charging cord. This will turn the device back on.

If these steps did not fix the issue, call our support line at 844-300-6212, and we will be able to help you.

• Check to see if the Dose Flip is plugged into the charging cord and wall outlet all the way.
• If it is plugged in and the screen is still black, try plugging the device into a different outlet.
• If that does not work, try plugging the device into a different charging cord, if you have a second one.
• If the device still does not turn on after trying different outlets and different charging cords, call our support line at 844-300-6212, and we will be able to help you.

This is usually caused by a power surge. To fix the issue, the device needs to be restarted.

• Unplug the Dose Flip from the charging cord
• Remove the lid by unscrewing it (if it is locked, be sure to unscrew the locking screw above the screen first).
• Off of the left side of the screen, there are two buttons. Push and hold the bottom (larger) button for 5-10 seconds until the screen turns black. This will turn off the device.
• Once the Dose Flip is turned off, plug the device back into the charging cord. This will turn the device back on.

NOTE: If the device is locked, and you are unable to unlock it see“How can I restart my Dose Flip if it is locked?”
‍If following these steps does not fix the issue, call our support line at 844-300-6212, and we will be able to help you.

• Remove the lid by unscrewing it (if it is locked, be sure to unscrew the locking screw above the screen first).
• The screen will show “Are you refilling the pillbox”. Select “NO” at the bottom of the screen.
• The screen will show “MED SCHEDULE”. At the bottom of the screen, press the LEFT arrow until you see a screen that says “EXTRA SETTINGS” and then press “EDIT”.

The Dose Flip has an “Early Dispense” feature. To turn this feature on, follow these steps.

• Remove the lid by unscrewing it (if it is locked, be sure to unscrew the locking screw above the screen first).
• The screen will show “Are you refilling the pillbox”. Select “NO” at the bottom of the screen.
• The screen will show “MED SCHEDULE”. At the bottom of the screen, press the LEFT arrow until you see a screen that says “EXTRA SETTINGS” and then press “EDIT”.
• The screen will show “ALARM VOLUME”. At the bottom of the screen, press the RIGHT arrow until you see a screen that says “EARLY DISPENSE” and then press “ON”.
• Replace the lid by screwing it back onto the device (if it should be locked, remember to screw back in the locking screw).

NOTE: To turn “Early Dispense” off, follow the above steps and press “OFF” on the “EARLY DISPENSE” screen.

The Dose Flip has a “Late Dispense” feature. To turn this feature on, follow these steps.

• Remove the lid by unscrewing it (if it is locked, be sure to unscrew the locking screw above the screen first).
• The screen will show “Are you refilling the pillbox”. Select “NO” at the bottom of the screen.
• The screen will show “MED SCHEDULE”. At the bottom of the screen, press the LEFT arrow until you see a screen that says “EXTRA SETTINGS” and then press “EDIT”
• The screen will show “ALARM VOLUME”. At the bottom of the screen, press the RIGHT arrow until you see a screen that says “LATE DISPENSE” and then press “ON”.
• Replace the lid by screwing it back onto the device (if it should be locked, remember to screw back in the locking screw).

NOTE: To turn “Late Dispense” off, follow the above steps and press “OFF” on the “LATE DISPENSE” screen.

The Dose Flip has a “Pause” feature. When the Dose Flip is paused, the device will not open at the scheduled med time(s). To Pause the Dose Flip, follow these steps:

• Remove the lid by unscrewing it (if it is locked, be sure to unscrew the locking screw above the screen first).
• The screen will show “Are you refilling the pillbox”. Select “NO” at the bottom of the screen.
• The screen will show “MED SCHEDULE”. At the bottom of the screen, press the LEFT arrow until you see a screen that says “EXTRA SETTINGS” and then press “EDIT”.
• The screen will show “ALARM VOLUME”. At the bottom of the screen, press the RIGHT arrow until you see a screen that says “PAUSE PILLBOX” and then press “ON”.
• Replace the lid by screwing it back onto the device (if it should be locked, remember to screw back in the locking screw).

NOTE: To turn “Pause” off, follow the above steps and press “OFF” on the “PAUSE PILLBOX” screen.
The device can also be paused online if you have access to the dashboard. You can also call us at 844-300-6212 and we can help you out.

Yes. The Dose Flip has a Manual Mode when turned on, the Dose Flip will not automatically open at the scheduled med time(s). Instead, at the med time, the screen will say, “Press DISPENSE below to take your medications.” The device will open once the “DISPENSE” button at the bottom of the screen is pressed.

To turn this feature on, follow these steps:

• Remove the lid by unscrewing it (if it is locked, be sure to unscrew the locking screw above the screen first).
• The screen will show “Are you refilling the pillbox”. Select “NO” at the bottom of the screen.
• The screen will show “MED SCHEDULE”. At the bottom of the screen, press the LEFT arrow until you see a screen that says “EXTRA SETTINGS” and then press “EDIT”.
• The screen will show “ALARM VOLUME”. At the bottom of the screen, press the RIGHT arrow until you see a screen that says “MANUAL MODE” and then press “ON”.
• Replace the lid by screwing it back onto the device (if it should be locked, remember to screw back in the locking screw).

Yes. The Dose Flip has an As Needed Mode. To turn this on, follow these steps.

• Remove the lid by unscrewing it (if it is locked, be sure to unscrew the locking screw above the screen first).
• The screen will show “Are you refilling the pillbox”. Select “NO” at the bottom of the screen.
• The screen will show “MED SCHEDULE”. At the bottom of the screen, press the LEFT arrow until you see a screen that says “EXTRA SETTINGS” and then press “EDIT”.
• The screen will show “ALARM VOLUME”. At the bottom of the screen, press the RIGHT arrow until you see a screen that says “AS NEEDED” and then press “START”.
• Follow the on screen instructions to set up As Needed Mode.
• Replace the lid by screwing it back onto the device (if it should be locked, remember to screw back in the locking screw).

When you receive your pendant:

• Plug in the charging cradle and place the PERS into the cradle. The pendant will vibrate and state “Charging.”
• Charge the pendant for 2-3 hours. The red battery light will flash every 5 seconds while the pendant is charging.
• Once the pendant is fully charged the red light will be solid, indicating that the battery is full.
• The PERS will state, “Your device is now active. Please press your button,” once activation is complete.
• Press the call button to test your Dose PERS 

Press the button until the light turns a solid blue. This will then connect you to a specialist on the other end. Interpreter services are used when needed.

To update your account information, call out Support line at 844-300-6212 and we will be able to update your information for you.

The Dose PERS has a rechargeable battery that lasts up to 30 days between charging.

You can call our support line at 844-300-6212 to set yourself or a caregiver up to receive a phone call or text message with a low battery alert. The red battery light will flash every 1 second after a call when the battery is low.

You should charge the battery for 3 hours in order to have the battery last for 30 days between charging. The red flashing light will turn solid red when the pendant is fully charged.

When the Dose PERS pendant is on and working normally, the blue call light will flash every 5 seconds after a call until the pendant goes into standby mode.

If you accidentally press the button and don’t need help, just let the specialist know that it was an accident and that you don’t need help at this moment.

If you have a pacemaker, review your pacemaker materials regarding interaction with cell phones, and take the same precautions with this device.

Yes, your Dose PERS is water-resistant but should not be submerged. The PERS should be towel-dried after exposure to water.

When you receive your pendant:

• Plug in the charging cradle and place the PERS+ into the cradle. The pendant will vibrate and state “Charging.”
• Charge the pendant for 2-3 hours. The red battery light will flash every 5 seconds while the pendant is charging.
• Once the pendant is fully charged the red light will be solid, indicating that the battery is full.
• The PERS+ will state, “Your device is now active. Please press your button,” once activation is complete.
• Press the call button to test your Dose PERS+ 

• Remove the lanyard by pressing up on the lanyard clasp where it connects to the back of the device
• Align the belt clip with the connection point at the back of the PERS device and click into place

• Hold the Dose PERS+ above eye level in one hand and drop it into the palm of the other hand at waist level.
• When a fall is detected, Dose PERS+ states, “Fall detected. Press the call button to cancel.”

• You can cancel a fall notification by pressing the call button within 12 seconds of the pendant stating “Fall detected”.
• Once the fall detection has been cancelled you should hear your pendant say, “Fall detection canceled.” If the fall detection couldn't be cancelled, you will hear tones or ringing and then a voice message.

You can cancel a fall notification by pressing the call button within 12 seconds of the pendant stating “Fall detected”.

Press the button until the light turns a solid blue. This will then connect you to a specialist on the other end. Interpreter services are used when needed.

The Dose PERS+ has a rechargeable battery that lasts up to 7 days between charging.

You can call our support line at 844-300-6212 to set yourself or a caregiver up to receive a phone call or text message with a low battery alert.  The red battery light will flash every 1 second after a call when the battery is low.

To update your account information, call out Support line at 844-300-6212 and we will be able to update your information for you.

If you have a pacemaker, review your pacemaker materials regarding interaction with cell phones, and take the same precautions with this device.

Yes, Dose PERS+ is water-resistant but should not be submerged. The PERS+ should be towel-dried after exposure to water.

The quickest way to request services is to fill out our online referral form https://dosehealth.com/referrals. 
You can also contact us at 844-300-6212 or  emailreferrals@dosehealth.com.

Information about the different services we offer can be found at https://dosehealth.com/services 
If it is unclear which service will be the best option, contact us directly at 844-300-6212 or email info@dosehealth.com

Dose Health is an approved service provider for Medicaid Waiver Service Programs in the following states: Idaho, Minnesota, Missouri, Ohio, Oklahoma, Oregon, Utah, Wisconsin.
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For other insurance carriers like Medicare, VA, and commercial insurance, please contact your insurance company directly for coverage information. You may need a detailed doctor's prescription or order to be approved for services. Out of pocket is also accepted for private pay. 
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For Private Pay, we accept credit and debit cards as well as checks. To set up recurring payments visit https://www.dosehealth.com/referrals. To set up invoicing, please call us at 844-300-6212.

Services can be canceled at any time. If you would like to cancel services with us, please call us at 844-300-6212 or email us atoffice@dosehealth.com.